Refund and Return Policy

This Refund and Return Policy complies with U.S. Federal Trade Commission (FTC) consumer protection regulations and applies to all purchases made at Mishy's. By placing an order, you acknowledge and accept the following terms.

1. Return Eligibility

You may return items within 30 business days of receipt, provided they are unused, unworn, unwashed, and retain all original tags.

Items must remain in their original condition, free from stains, odors, makeup residue, pet hair, or damage.

Items marked as "Final Sale," clearance items, intimate apparel, and accessories designated as non-returnable are ineligible for return or refund.

2. Return Process

1. Please contact our customer support team at info@mishyss.com with your order number and details regarding the item(s) you wish to return. We will respond within 24 hours.

2. Wait for our team to approve your return request and provide return instructions. Do not ship items back without prior authorization.

3. Ship the items to the address provided in our return confirmation email. Unless the return is due to an error on our part (e.g., incorrect shipment, defective product), the customer is responsible for return shipping costs.

3. Refund Timeline

Once we receive, inspect, and approve your return, the refund will be issued to your original payment method within 7 business days.

The time it takes for the refund to appear in your account depends on your card issuer's processing speed; Mishy's has no control over bank-related delays.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery. Please provide clear photos of the product, packaging, and shipping label. We will assess the situation and arrange for a refund or replacement at our discretion.

5. Order Cancellation

Cancellation requests must be submitted before the order ships. Once an order has shipped, it cannot be cancelled; you must instead follow our return process.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order.

7. Restocking Fee

No restocking fee applies to eligible returns. We reserve the right to refuse returns for items sent back after the 30-day return window or items that fail the product condition inspection.