Shipping Policy

This shipping policy complies with U.S. Federal Trade Commission (FTC) consumer protection regulations and applies to all orders placed on the Mishy's website. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

Orders are processed during our business hours (Pacific Time: Monday through Friday, 8:30 AM to 3:00 PM; closed Saturdays and Sundays). Once payment is authorized, orders are inspected, packed, and prepared for shipment within 1–3 business days. Processing time does not include weekends or public holidays.

2. Order Cut-off Time

The daily order cut-off time is 3:00 PM Pacific Time. Orders submitted and fully paid for before 3:00 PM on a business day will enter the processing stage that same day. Orders submitted after 3:00 PM, or on weekends or holidays, will begin processing on the next business day.

3. Shipping Transit Time

Once a package leaves our warehouse, standard shipping typically takes 3–7 business days for delivery. This timeframe is an estimate, not a guarantee; delays may occur due to factors such as weather, carrier service disruptions, remote locations, or peak holiday periods.

4. Shipping Costs

Free standard shipping is available on all orders.

5. Shipping Coverage

We ship to addresses within the United States, including the contiguous U.S., Alaska, and Hawaii. We do not offer international shipping, nor do we ship to P.O. Boxes or APO/FPO addresses.

6. Shipping Partners

Our primary shipping partner is UPS.

7. Order Cancellation

You may request to cancel your order before it enters the processing or shipping stage. Once an order has been packed or shipped, it cannot be cancelled.

To cancel an order, please email info@mishyss.com with your order number. We will review your request within 24 hours. Mishy's reserves the right to cancel orders for reasons including, but not limited to: incorrect shipping addresses, suspected fraudulent transactions, insufficient inventory, failed payment authorization, or violations of store terms. If we cancel your order, we will issue a full refund to your original payment method.

8. Additional Terms

- Customers are responsible for providing an accurate and complete shipping address. Mishy's is not liable for lost or misdelivered packages resulting from an invalid address provided by the buyer.

- Once a package is handed over to UPS, ownership and the risk of loss or damage during transit transfer to the customer. If tracking information indicates delivery but you have not received the package, please contact UPS first and then notify our customer service team.

- We are not liable for delays caused by the carrier, nor for packages that are lost, stolen, or damaged after the carrier has confirmed delivery.